Hexpoint Privacy Policy
Effective date: October 21, 2026
Version: 1.0
“Hexpoint,” “we,” and “us” mean Hexpoint. Mailing address: c/o Northwest Registered Agent, LLC, 9905 S Pennsylvania Ave, Ste A, Oklahoma City, OK 73159. Email: info@hexpointhq.com. Phone: (405) 374-6477.
This policy covers our website (hexpointhq.com), our carrier and driver web app, our text-message (SMS) program, our AI support assistant, and our business email (together, the “Service”). Hexpoint is an AI-assisted dispatch and back-office service for owner-operator trucking carriers. We act as the carrier’s dispatcher. We are not a freight broker, and we never take possession of freight or freight payments. The Service is for adults acting for a business, not for personal, family or household use.
1. Information we collect
Website. If you email or call us using the contact details on this site, we use your name, contact details and message only to respond to you. Contacting us does not sign you up for texts.
Carrier outreach email. If we email your business about our service, we use business contact details (company name, business email, MC/DOT number) from public sources such as FMCSA records. Every outreach email lets you opt out (reply STOP or “unsubscribe”). If you opt out, we keep a minimal suppression record (your email address and the date) so we never email you again. We keep it even if you ask us to delete your data, because deleting it would let us contact you again.
Dispatch app (customers).
– Contact and business details: names, mobile numbers, emails, company name, MC/DOT numbers, broker names, payment terms, and the carrier’s billing or factoring email.
– Load documents and receipts: rate confirmations, bills of lading, proofs of delivery, invoices, factoring packets, receipts and other documents you upload. These can include names, addresses, signatures and reference numbers.
– Business-financial data: load rates, invoice amounts, and payee (the “remit to” is the carrier or its factoring company).
– Approval and consent records: who approved a load or invoice, the exact text approved, a fingerprint (hash) of it, the time, and for SMS consent the phone number, method and IP address.
– City-level location you enter (home base, current city). We do not collect GPS tracking.
– Support messages, in the app and by text.
– Technical and security data: IP address, browser, login attempts, and security and audit logs.
What we do not collect. Our system has no fields for Social Security numbers, bank account or routing numbers, CDL images, ELD or load-board passwords, or biometrics. Please don’t send them by text or chat.
2. How we use information
We use information to provide the dispatch and back-office services you ask for (find and present loads, prepare approvals, invoices and packets, and send them where you direct); to read your documents with AI so you can review the extracted details; to send the texts you agreed to (see our SMS Terms at https://hexpointhq.com/sms-terms); to provide support; to keep records of approvals and consents; to secure the Service; to answer website inquiries; and to comply with law.
3. AI and service providers
AI provider: xAI. We send document images and support messages to xAI only to process them and return a result. Our system makes no call to xAI unless xAI’s Zero Data Retention mode is confirmed for our account, and support text is redacted of common sensitive numbers first.
AI support assistant. It is an AI, not a person, and says so. Text AGENT to reach a person. It cannot approve loads, sign, or send invoices. Every load, rate and invoice decision is made by the carrier.
Other service providers. We use service providers that host our website and app, store data, provide email, and deliver text messages on our behalf. They may use your information only to provide those services to us.
4. Sharing
We share information only: with the brokers, shippers and factoring companies on your loads, at your carrier’s direction; with the service providers described in Section 3; to comply with law or protect rights and safety; in a business transfer; or with your consent. We do not sell personal information.
5. Text messaging: no sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. The only exception is the service provider that delivers our text messages. This section overrides anything else in this policy.
6. How long we keep information
We keep information for as long as needed to provide our services and meet legal obligations. SMS and email opt-out (suppression) records are kept indefinitely, so we never contact you again. Records under a legal hold are kept until the hold is released.
7. Your choices and rights
Email info@hexpointhq.com or call (405) 374-6477 to:
– Get a copy of your data. We export the records tied to your phone number or carrier account.
– Delete your data. We delete or anonymize support conversations, message logs, pending consents and links, and your name and phone number in driver records. We keep, and tell you we kept: (a) a minimal suppression entry so we never text you again; (b) consent and opt-out records, as proof of consent; (c) signed approvals, as e-signature evidence; and (d) for a carrier account, loads, invoices and documents as business and tax records (with contact fields anonymized), plus the company name and MC/DOT number needed to identify them. We cannot delete data under an active legal hold.
– Stop texts anytime: reply STOP. Stop emails: reply STOP or “unsubscribe.”
We verify your identity before acting on a request.
8. Security
We use access controls, audit logs, and redaction of sensitive numbers before AI processing. No system is perfectly secure. We will notify you of a breach as the law requires.
9. Children
The Service is for businesses and is not directed to anyone under 18.
10. Changes and contact
We will post changes here with a new effective date and notify customers of material changes.
Questions: Hexpoint, info@hexpointhq.com, (405) 374-6477, c/o Northwest Registered Agent, LLC, 9905 S Pennsylvania Ave, Ste A, Oklahoma City, OK 73159.